We have worked hard to create a valued and trusted business, and we take pride in our products and customer service. The pandemic has presented challenges for many, and we are grateful for your patience and understanding.
We will be as flexible as we can when rescheduling sweet treats for events canceled or postponed due to COVID-19. As a small business, we cannot offer refunds due to supplies and materials already purchased for your orders.
We have temporarily changed some components of our booking and cancellation policies to aid you during these ever-changing times. We are happy to apply your deposit or full payment towards another order, but we cannot guarantee availability.
We understand this evolving situation may pose challenges that will cause you to cancel or reschedule your order. Our terms and conditions regarding cancellations and non-refundable deposits remain the same; however, we have added the following option:
Full store credit (valid for 12 months) will be available for any cancellations or date changes due to COVID-19 with at least one week's notice from the collection/delivery date.
New bookings accepted are subject to existing terms and conditions and amendments outlined above. Any face-to-face consultation will now take place via phone or video call.
We will keep you abreast of any changes via our website and social media platforms. Our bakery policies and terms and conditions are available on our website.
Our small business will continue to serve the community with sweet treats for many months and years to come with our customers' support. We are grateful for your business, and we look forward to celebrating with you!
If you have any questions or concerns, please give us a call or send us an email. We are happy to help!