General Information

Where are you located?


Our bakery is a licensed home-based food product operation located in Northeast Columbia, SC, near I-20 and Clemons Road.




How do I inquire or place an order?


Please complete and submit our contact form. We will respond to you within 24 hours to provide a quote or to set up a design appointment. (If you don't receive a response from us within 24 hours, you may have a hyper-active spam filter.) Or, you can send an email to: info@twistedbakersc.com, if you’d like to send us photos for reference. In your email, please let us know the date of the event, how many people the cake needs to serve, and as many details as possible to help us with your vision for the cake.




Do you ship?


No. We are a licensed bakery that operates under SC Cottage Food laws. SC Cottage Food laws do not permit shipping for baked goods that are processed and prepared in a home-based food product operation.




Can I pick up my cake?


Yes. Order collection is available for single tier and small 2 tier cakes. We highly recommend all other cake sizes for delivery so they arrive and are setup safely and without hassle to you and your guests. Celebration order collection times are established at the time the order is placed. Collection times are Tuesday - Saturday by appointment only. Should you or a designee pick up your cake, you must sign our Self-Transport Waiver releasing us of any responsibility for damages that might occur during self-transport.




Do you cater for people with allergies or other sensitivies?


We offer allergy friendly pdocuts, however, we cannot gurantee that our prodcuts are totally free from allergens. We use a ktichen that handles nuts, tree nut products, eggs, soy, dairy, sugar and gluten. We consistenly practice best food handling policies, but we also use products that may have been manufactured in factories that may contain those allergens. We will however do our utmost to cater to your requirements. The Twisted Baker is not recommended for those with severe allergies or sensitivities to nut, tree nut products, eggs, soy, dairy, sugar and gluten. We do not offer any sugar-free products.




What are your business hours?


Our hours are Tuesday through Friday from 3pm to 8:30pm and Saturday from 9am to 5pm.




Can I just stop by to purchase some of your products?


Sorry to disappoint, but we are not a retail bakery. The Twisted Baker is a home-based food product operation, which means we don’t sell baked goods to the public each day. We make everything to order and we are open by appointment only.




Is there a minimum order requirement?


Minimum order requirements are as follows:

  • Cakes
    • Custom single tier- $100 minimum
    • Tiered celebration cakes - $165 minimum
  • Cupcakes
    • Standard - two dozen (one flavor per dozen)
    • Mini/Midi - four dozen (one flavor per two dozen)
    • Alcohol infused - one dozen (one flavor per dozen)
  • Cookies
    • Custom/Decorated - two dozen
    • Gourmet cookies - one dozen




Do you provide delivery? How much does it cost?


Yes. Deliveries typically takes place in the mid-day and evenings, between 10:00 am and 7:00 pm. The minimum delivery charge is $20.00. Delivery charges are based on mileage and time.




What if I have to cancel my order?


If, for any reason you need to revise your occasion date, our bakery will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer baked goods for the new occasion date. Our bakery will do our best to accommodate your order but CANNOT GUARANTEE the availability to do so. If our bakery is fully booked for your new occasion date and unable to provide baked goods, your booking fee will not be refunded. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable.




Can anyone book a cake tasting consultation?


Our private cake tasting consultations are restricted to wedding clients (tiered cakes only) only and are held on Sundays from 2pm to 5pm. Cake tasting consultations are by appointment only and are appreximately 1 hour. There is a a small fee of $40 (2 person limit) for a private cake tasting consulation. If you wish to invite additional guests and have them taste cake as well, there is a fee of $20 per each guest you invite. We allow up to 2 additional guests. We do not conduct cake tasting consultations for orders that ares less than $300.




Do you make "smash" cakes for babies? How much are they?


Yes, we offer smash cakes (6" round, 2 layers of cake). Smash cakes start at $65.




I found a picture of a cake that I love on Pinterest - will you make this EXACT cake?


Our goal is to take design elements that you like, and create something that is one-of-a-kind, especially for you! Any baked goods ordered from a picture or photo of an item produced elsewhere will be
reproduced as The Twisted Baker’s interpretation of the item and will not be a replica. Please be aware that somedesigns protected by copyright cannot be reproduced.




Should I keep my cake refrigerated?


We suggest refrigerating cakes up to 2 hours before they are served. Set cakes out a flat, sturdy surface to bring it to room temperature. Our cakes can sit out in a cool air conditioned room, away from direct sunlight or light, for up to 3 hours. Whipped cream cakes and cakes with fruit fillings should be kept refrigerated.




Can I choose more than one cake flavor for my cake?


You may choose one flavor per tier of cake.




Do you need advance notice to place an order?


Yes. Advance notice is required so we can prioritize and provide the necessary amount of time needed for each unique design.





Weddings

Do you offer cake cutting service?


We do not offer cake cutting services at this time.




I want only fresh flowers on my cake - will you arrange them or does my florist do that?


We do not arrange fresh flowers on our cakes. Please consult with your florist to arrange to add fresh flowers at the venue after the cake has been delivered.




Can my cake match my wedding colors?


For color matching we ask that you provide a swatch of the shade you would like. We will
do our best to match the color to within 3 shades (darker or lighter). With edible products
and food grade dyes exact matches are sometimes difficult to achieve. Also be advised
that dark colors will sometimes taste a little bitter, or stain.




Can I pick up my cake?


Yes. Order collection is available for single tier and small 2 tier cakes. We highly recommend all other cake sizes for delivery so they arrive and are setup safely and without hassle to you and your guests. Celebration order collection times are established at the time the order is placed. Collection times are Tuesday - Saturday by appointment only. Should you or a designee pick up your cake, you must sign our Self-Transport Waiver releasing us of any responsibility for damages that might occur during self-transport.





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